Privacy Policy - Tennasity

Introduction

Tennasity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account or join our waitlist, we may collect:

Email address
Name
Account credentials
Profile information you choose to provide

Match and Performance Data

When you use our tennis tracking features, we collect:

Match scores and statistics
Point-by-point data including serves, winners, and errors
Court zone and shot placement information
Match history and performance trends
Opponent information you choose to record

Camera and Video Data

For our AI biomechanics analysis feature:

Video recordings of your tennis strokes
Pose detection and movement analysis data derived from videos
Technical feedback and coaching recommendations generated from analysis

Important: Video data is processed to extract biomechanical insights. You control whether videos are stored on our servers or processed locally on your device.

Location Data

With your permission, we collect location data to:

Provide weather and environmental condition information
Correlate playing conditions with your performance
Identify court locations for your match records

Device and Usage Information

We automatically collect:

Device type, operating system, and version
App usage patterns and feature interactions
Crash reports and performance data
IP address and general location (country/region)

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Track your matches and generate performance analytics
Deliver AI-powered biomechanics analysis and coaching insights
Personalise your experience and recommendations
Send you updates, notifications, and promotional communications (with your consent)
Respond to your enquiries and provide customer support
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party companies to help us operate our Service, including cloud hosting, analytics, email delivery, and payment processing. These providers only access your information as needed to perform their services and are contractually obligated to protect it.

With Your Consent

We may share your information with third parties when you explicitly consent, such as sharing match statistics with coaches or other players.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Tennasity is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and employee training

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. You can request deletion of your account and associated data at any time.

We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Withdraw consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at the email address provided below.

Children's Privacy

Our Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

For users between 13 and 18, we recommend parental guidance when using the Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Website: https://tennasity.com